I recently saw this posted by friends on Facebook, and I found it inspiring in its simplicity.


It is easy to repeat quotes, but it is more difficult to act upon the thoughts and feelings they inspire.  My next few blog posts will develop the ideas in this quote by giving straight-forward direction for those who want to be real leaders.

What's the Point?

Within the service industry it is common for people to start in entry level positions when they are in their teens or early twenties and work their way up to management positions.  There are several advantages to this practice: employees are already familiar with the company and its policies and procedures, frequently there is a loyalty from having "grown up" with the organization, and employees are often chosen because of their superior work ethic and ability to say "yes" when given a directive.

Unfortunately, this is where many new managers are set up to fail.  Conscientious new mid-managers want to make a good impression on their bosses, but in doing so can alienate the peer group from which they came.  Too often the response is to become a dictator, barking orders and threatening disciplinary action to those who do not comply.  Unfortunately this reaction sets up a frustrating career of managing "difficult employees".

The purpose of this blog is to provide service industry managers with some easy to implement ideas for motivating employees toward organization goals.  The employees can be the most rewarding part of the management experience, because if your employees are successful you will be too.